Context Sensitive Help
Click the Help icon 
on each screen or section to open a tutorial style pop-up page which teaches you how to use a specific function or how to manage information in a section or the entire screen. Read the pop-up topic while you continue to work on a screen, or print it for handy reference. Some Help topics provide detailed solutions to anticipated questions and situations that may arise. webOSCAR also has easy-to-use guides for new users to instruct you step-by-step as you set up and learn the system.
Electronic Support
Request
Unlimited electronic support is available for as long as you use webOSCAR. A pre-filled Support Request Form is generated whenever you click the Support Request icon 
. Enter the specifics about your request or issue, and click the Submit Request button. Your issue will be responded to quickly and resolved efficiently by our professional support staff.
Telephone Support
All customers (including those trying the software through our low-risk Introductory Package) receive 3 months of unlimited telephone support. Telephone Support provides rapid resolution of questions and issues by giving you immediate access to a support technician. Most customers resolve all training and setup issues within a few weeks of product initiation.
Remote Support
To troubleshoot a question or problem, or to provide you with live instruction on how to use webOSCAR, you can receive a Remote Support session. This technology allows webOSCAR support technicians to securely access your screen in real-time and see exactly what you are seeing when you are seeing it, while you're on the phone. This service can be quickly, easily and securely accessed when you need it, without the need to download any software on your computer.
webOSCAR
User who needs
Support?
Click here to login to your account to access your support options.
webOSCAR Product Design and Support Philosophy
No matter what the application, software should be designed to be easy to learn and use. Nonetheless, with any software, there is a learning curve, and questions inevitably arise. When this happens, support should be easily accessible and responsive to your specific question or issue. Customers should not be forced to search help indexes, read long manuals, search through online user forums, or search Google for answers to their questions!